Order Processing:

Please note that our order processing time is 3-5 business days. During this time, we carefully pick, pack, and prepare your items for shipment. Once your order has been processed, you will receive a confirmation email with a tracking number. This email will let you know that your order is on its way and provide you with a way to monitor its progress.

Shipping Times:

Our standard shipping times typically range from 6-10 business days, depending on your location and the shipping method chosen at checkout. While we make every effort to deliver your order as quickly as possible, please keep in mind that shipping times may vary based on factors beyond our control, such as customs delays or unforeseen circumstances.

Total Wait Time:

Considering the order processing time of 3-5 days and our shipping times of 6-10 business days, the total wait for your order to arrive at your doorstep is approximately 10-15 days from the date of purchase. Please rest assured that we are doing our best to get your items to you as swiftly as possible while maintaining the quality and integrity of our products.

RETURNS

We want you to be completely satisfied with your purchase from Fenati. If you for any reason, you are not happy with your order, please review our Returns & Exchanges Policy below:

1. Eligibility: To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must initiate the return or exchange process within 30 days of receiving your order.

2. Returns Process: To initiate a return or exchange, please contact our Customer Support team at support@fenatidesign. Our team will provide you with further instructions and a Return Authorization Number (RMA) if applicable. Returns without an RMA may not be processed.

3. Return Shipping: Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure your return is received by us.

4. Refunds and Exchanges: Once your return is received and inspected, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Contact Us:

If you have any questions or concerns about your order, shipping, or returns, please don't hesitate to contact our Customer Support team at support@fenatidesign. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.

Thank you for choosing Fenati. We appreciate your patience and support as we work diligently to get your orders to you in a timely manner. Your satisfaction is our priority.